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How long will it take until I receive my order? TOP

 
Most orders ship out in 10-14 business days. If you have an emergency request, please e-mail us BEFORE placing an order to be sure we can meet your needs!
 
If for some reason we don't have your item in stock you will be notified immediately with an estimated ship date.  If you are unable to wait a replacement item can be shipped or a refund will be offered.
 
Please see our homepage for the current shipping time during the Holiday season.

How much do you charge for shipping? TOP


We always offer Free Shipping on orders over $75 (before tax).
Maddy N Me Charges a $4.95 flat rate shipping fee that ships First Class through the United States Postal Service.  The $4.95 flat rate fee applies to all states within the continental US, overseas orders will be charged extra.  Please contact us for a quote on international shipping BEFORE your purchase. 

If you would like insurance, an additional charge of $1.30 per $50 can be added to your order. If a package is lost or damaged we are NOT responsible for uninsured items.
 
If you have an emergency request, please e-mail us BEFORE placing an order to be sure we can meet your needs!

How are your hair bows made? TOP

 
Our hair bows are hand made individually, with attention to detail! Every hair bow gets looked over to make sure it meets Maddy's standards as a quality item!  If you have ANY concerns with items you receive, please contact us PROMPTLY so that we can resolve your issue. 

What if I can not find what I am looking for? TOP

 
Contact us by email at customerservice@maddynme.com with some information on what you need, color, size, style, etc. and I may be able to custom make it for you!

Are the hair bows washable? TOP

 
I personally have sent Maddy's solid color bows through the delicate wash cycle with like colors and never had any problems. But if you have different colors of ribbons or other embelishments such as marabou on your hair bow I would recommend to spot wash them only. Do not let the colors touch when they are wet because the colors may transfer. I also recommend placing white tissue paper (again colored tissue paper may transfer to the ribbon) between the loops while damp so that when they dry the loops have a nice round shape. If after washing you have any problems with the bow, please feel free to contact us to discuss options. Customer Satisfaction is our highest priority!

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